Performance is the Best Politics PDF Print E-mail
Performance Is the Best Politics tells the story of how Graham Richard established  performance improvement practices in Fort Wayne during his tenure as Mayor. There are seven chapters that describe the kinds of gains possible by adopting quality improvement techniques, how to get leadership onboard, how to think more like a business without sacrificing attention to residents,and first steps to get you on your way.

In addition, the book highlights seven quality improvement projects from the team leaders' point of view. You'll see the challenges they faced, the quality tools and methods they used to solve the problem, and what the results were. View the summary PDF

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